Travelhoo

This time I was not happy. I came 1 hour before closing and wanted a bike. Bike costs 10€ for 4h. I asked if I can get a discount as there is no much time left. I was simply told no. 10€. I said that business wise its better to sell 2 bikes for 10 rather then having no business at all. When leaving I asked nicely I hope that they do not mind that I write about my experience a review. Suddenly I was told that I am blackmailing them!! Well I hope that the owners realise that even a small customer is a customer. No matter how rich. My answer to your reply: thank you for prompt response. Obviously I knew you are going to lie in your reply and try to make me idiot. Rather then admitting that you could improve your renting policy to be more pro customer,you rather make an idiot out of clients... I wrote over 500 reviews and I did not need too change anything anytime. And I see that I am not the only unhappy customer here. Firstly, I was not arrogant, learn what does it mean to blackmail. I told you again when I was leaving!!! (Not part of negotiation!!!) and I was polite not arrogant! , that I hope you do not mind a review. So next time, please write the truth....

Garbo, attenzione per i dettagli, disponibilità: qualità che ho riscontrato in questa agenzia. Grazie a loro ho potuto vivere la bellezza della via degli Dei in MTB. Consigliato a chi passa a Bologna e vuole concedersi un giro piacevole!

Would recommend. Staff were very helpful and shared a great route to take on our scooters to see the hills and surrounds of Bologna, even highlighted on a map for us best way to get in and out of Bologna centre. Lots of tips and help. Scooters worked well. And thanks Allesandra for all the extra tips for our holiday. Thank you, it is very appreciated.

Nous avons été traités avec un mépris total dès notre arrivée. Le personnel nous a littéralement refoulés en nous montrant du doigt, allant jusqu’à nous insulter de "gros", sans aucune raison valable ni justification. Une attitude humiliante, discriminatoire et inacceptable de la part d’une entreprise censée accueillir des clients. Nous étions venus pour louer un Vespa dans les règles, avec bonne volonté et respect, et sommes repartis choqués et blessés par un comportement aussi grossier, déplacé et discriminant. Je déconseille fortement cette agence à quiconque souhaite être traité avec un minimum de décence. Il existe heureusement d’autres loueurs bien plus professionnels et respectueux dans la région.

Vi consiglio di non avere fretta e di fare check delle bici prima di prenderle perché: Oggi 18 aprile ho affiatato due bici, 15€ in totale per 4 ore. Le abbiamo riconsegnate dalle 12 alle 15:30. L operatrice mi ha dato per una della due bici la chiave sbagliata del catenaccio, comportando il non poter porre le bici nel loro rispettivo posto e per paura del furto le ho dovute portare entrambe dietro, sempre, poiché anche l’altra per il tipo di catenaccio, veramente debole e non possibile chiuderla negli appositi posteggi. Inoltre neanche dopo mezz’ora di uso, abbiamo notato che una delle due bici era sgonfia/scoppia dalla ruota dietro. ( siamo state ferme tra mangiare e fest del libro) Scontenta . Saluti

Esperienza bellissima che rimarrà nei nostri ricordi di Bologna. Abbiamo noleggiato una vespa per fare una gita tra i colli bolognesi di mezza giornata. Paola e Alessandra simpatiche, alla mano, preparate e disponibili in tutto fino a cercare una trattoria per noi per la cena! Se passate da Bologna non potete non fare un salto dalla loro agenzia!

Great service, they offer what you requested. In my case, I wanted a basic mountain bike. It served really well, most importantly the brakes functioned well in edgy situations too. They give you lamps and locks so no worries.