Il Castello Hostel Boutique

PESSIMA ESPERIENZA anche se non ci sono stato ma già da come si sono comportati sono da EVITARE!!! Tramite siti di viaggio mettono camere in affitto senza specificare che in realtà si tratta di dormitori, ovviamente la cancellazione non era rimborsabile e vabbè.. c'è da pagare una cauzione non specificata, dopo la disdetta mi sono ritrovato un addebito di 50 euro senza motivo....chiedo spiegazioni e rispondono dicendo che "FUNZIONA COSI". Siccome la faccenda non mi stava bene mi sono rivolto a chi di dovere per ottenere un rimborso e quando ho chiesto di fornirmi dati specifici loro non hanno più risposto.....SONO VERGOGNOSI!!!

Their customer service is a disaster!!!! I booked, paid and asked for a late night check in but they said "We're sorry but we don't have a late night check-in, as specified in our hostel rules the check-in have to be done between 12noon until 7pm. We suggest you to cancel the reservation through Booking and find another accomodation for tonight cause at 1am you will not be able to get inside the hostel". nowhere in their page on booking.com specifies they dont have a late check in. Cancellation meant i lose the whole booking fee" i requested for a waiver to which they declined" every other place has a late night check in and if not they specify on their page… you are thieves and may whoever is in charge choke on their saliva! They stopped messaging when i started asking questions!! Book at your own risk!!

Заплатил за одну ночь в общей комнате 63 евро, но ночь провел на улице, потому что вечером в хостеле не работает стойка регистрации. На запрос возврата денег через букинг администрация не ответила, а в личных сообщениях в WhatsApp после просьбы вернуть хотя бы половину, перестали реагировать.||Я понимаю, что это моя ошибка, что невнимательно ознакомился с вашими правилами и не задал предварительно вопросов. И это ваше право игнорировать просьбы и оставлять гостей на улице.||Мое же право — никогда снова не обращаться к вам за услугами и рекомендовать другим путешественникам не пользоваться вашей гостиницей.||Удачи в делах.

NO VENIR!! Los trabajadores son rudos y desagradables. 5€ por dejar las maletas?? El hostal es malo como el solo. Las duchas no salen agua y estan muy sucias. Las almohadas estan amarillentas y huelen a tabaco. Muy mal.

Para bañarte tenés que sostener la ducha, la ubicación es buena, pero que te cobren 5 euros por dejar las maletas un par de horas, para mí por lo menos, es inaceptable... No volvería , no son los 5 euros sino el detalle, primer Hostel en varios años que quiere cobrar por guardar una maleta pequeña. Suban el precio 5 euros y ofrezcan servicio de guardado gratis !! Les falta marketing y entender de negocios.

Le camere erano abbastanza decenti i letti erano comodi ma si sentiva il rumore delle altre stanze i bagni erano troppo stretti e angusti tutti da rifare e da risistemare prezzo giusto .

I don’t think that this hostel deserves this bad reviews. I had a good time here, the room was really clean and the people were nice. The location is amazing, everything is within walking distance. If you want a cheap and affordable hostel, this is the place for you.